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About Us

Services - Animal Air CareWe have been specialising in the care of pets travelling by air for 25 years.

Animal Reception Centre

Animal Aircare Company Ltd. manage the Border Control Post (BCP) at London Gatwick Airport, which incorporates the Animal Reception Centre (ARC). Our Animal Welfare Officers are responsible for the safe and secure handling of all animals entrusted into our care whilst they are staying in their temporary airport accommodation.

At London Gatwick Airport we offer a temperature-controlled, safe and highly secure environment for the handling of animals travelling outbound and inbound, and for those in transit for an onward departure.

Our facilities include spacious dog kennels, catteries, isolation rooms for birds and reptiles, toilet areas, and pet kitchens. Our accommodation comprises individual, quiet, and temperature-controlled housing pens which fully provide for the needs of all the animals and family pets we care for. Ahead of their arrival each dog or cat is provided with fresh bedding.

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Pre-Flight Boarding

We can board your pet in advance for your flight – please see our Services – Boarding page

Special requirements

Special requirements and diets are no problem, just contact us in advance and advise us of your pet’s needs.

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“Hello, I wanted to get in contact to say a huge thank you to all the help that was provided by Gatwick Animal Centre in relation to the transport of my little puppy Milo (golden Labrador). We travelled to Bermuda last Monday and while Milo was a bit shaky after the flight, it was a short-lived experience and I’m happy to report he is now terrorising our home : ) The care and attention he got was absolutely super and also the reassurances made to me.”

Bob H. (Plymouth)

“This is a big thank you for your clear love towards all the animals. We are home and she is out exploring her new home, came straight out of her travel box and relaxed, absolutely fantastic.”

Pamela P. (Cheltenham)

“Thank you, that's a big help and has put my mind at ease. Thank you for your prompt reply.”

Joe M. (Dorset)

“Thank you both very much for taking care of Ludo and ensuring that he was able to return to Ireland safely. It was great to know that he was looked after for his overnight stay in Gatwick.”

Suzanne J. (Dublin)

“I want to thank you all so much for looking after his wellbeing at both Toronto and Gatwick. I heard at Gatwick that you let him out to stretch his legs and use the litter tray. He was also clean with a clean kennel upon my arrival. Although a stressful time (for us both) he is home now and seems to be doing well. Thank you all so much for caring, it truly means a lot to me!”

Carole J. (Brighton)

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